Arbor Dental Associates

Horrible!

Posted by jessicabrown1107 on 7/9/2009

I went to Arbor because they were on my insurance's website as a provider. The dentist was very friendly. That is where the good service stopped. I told the dentist that I used to have an occlusal guard but I never liked it and I don't have it any more and when he asked if I would like a new one, I said no. Some how he heard, "I need a new guard" and I received countless letters from my insurance company quoteing me for the guard and they were CHARGED by arbor dental for it even though I never received it! Everytime I called to get it corrected the office manager has NO customer service skills. She told me to "quit worrying." My insurance was billed $600 for something I never received but I should quit worrying? On top of that they overcharge for basic exam and basic fillings. When my insurance wrote to say they would not cover the amount arbor was trying to charge, I called the same dreaded office manager who told me "Don't worry, we write off the difference so you don't have to worry about it." I just received a bill in the mail from Arbor for the difference! When I called her again she said, "you have to pay what your insurance wouldn't." When I reminded her what she had told not a week before, she said I must have been mistaken. Save your money and your frustration! Go elsewhere!!