Emergency Animal Hospital
(512) 331-6121
Payment Methods
AMEX, DISCOVER, MASTER CARD, VISA
Products and Services
Emergency & Critical Care,Emergency & Critical Care On Staff,Care Credit,Care Certified Specialist
Reviews
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Best Emergency Veterinary Care in Austin!
Posted by PukaMomma on 1/6/2009
I have had the unfortunate need for their veterinary emergency services for several of my pets that have had medical problems including rattlesnake bites and pancreatitis. Whatever the ailment, my pets and I have always been treated with courtesy and compassion. From the receptionists to the veterinarians, it is obvious that the staff are dedicated to saving the lives of pets and that they take their jobs seriously. I have not always had the most emergent case and have had to wait for my pet to receive care; however, the ?triage? makes sense and works for every pet that comes through the doors. I?d hate to think that a pet suffered or died because priority wasn?t given to the most serious needs and was instead given in time of arrival fashion. I hate that emergency veterinarians are necessary, but I am thankful every day for the doctors and staff at this hospital. They have always provided the best care for my 4-legged family and I am grateful that they serve our community. If you have a medical emergency, this is the ONLY place you should bring your pet.
use in case of emergency...
Posted by dylan123 on 1/1/2009
This really isn't the place you want to end up at if at all possible. Expect everything they do to be 2-3 times the cost of a regular vet, and they tend to over prescribe not under. That said, if its the middle of the night and your cat/dog/squirrel is oozing fluid from the head this is the place I'd go to.
Great service and superior caring
Posted by capnj on 11/11/2008
Our dog was, literally, near death. He had gone into shock and they reacted immediately to the situation and today he is totally normal. Yes, it was expensive, but not out of line with other emergency care we've had for animals. The same team of two vets cared for him during his stay from Saturday until Monday morning. The chart printout was in great detail on the checking on him and what they did. The staff up front was attentive. I saw a review that talked about odor -- hey, it's a place full of animals in varying stages of emergency distress. It's not like your dog is just in to get his nails trimmed!
Quality Emergency Care
Posted by Clientsam on 8/6/2008
This clinic is exclusively for animal medical emergencies on weekends and overnight. Animals must be picked up and transferred to a 'regular' clinic by 7 am. I've used this clinic many times and I have to say that the negative reviews made me wonder if they were speaking of the same clinic. All of my experiences have been positive. I've taken in a squirrel and an opossum that were struck by cars, and both were treated without cost to me. In the case of the opossum, it had to be euthanized immediately and the staff worked efficiently and humanely to see that it was done. The front desk staff do care about animals; they were upset that a driver could allow an injured animal to suffer on the road without care. A year ago last winter, my cat was diagnosed as having masses growing in her lungs. Due to the ice storms, the expensive specialist in Round Rock closed their office. We were unable to get test results back and so we didn't know that she had cancer. In the mean-time, her lungs filled with fluid and she was suffocating. It was dangerous driving, but we were able to get our cat to the clinic and a dedicated vet. The vet was able to drain the fluid from our cat's lungs, allowing us more time with her before we eventually had to have her euthanized. The other times I have used them were when my dog hurt his back after he tried to jump a fence (and got stuck), I had to take my cat in for an emergency blockage of his urethra, and I found a kitten with a broken foot and a degloved mandible. Every time, the animals were treated with a high quality of care, with particular consideration for pain management. For the procedures my animals have required, their bills have been expensive; I have observed many other clients with emergencies that ended up being minor and only had to pay a couple hundred dollars. They've never charged a per hour fee like the emergency vet on North Lamar does. The clinic has always been clean during my visits.
Horrible Smell, Horrible Service
Posted by rubay on 6/1/2008
2 hour wait. Vet used that tone like you are an idiot for wasting my time. (You know what I mean if you've ever heard it- don't they train doctors how to acknowledge patients with proper concern and encouragement?) Didn't take my concern about ear mites seriously when I said they were itchy, inflamed and unusually waxy, and said her ears were NOT inflamed (what's all the pink then, idiot?) were just dirty (she DID have ear mites and I had to pay another vet bill later to get them checked properly). Lied to a tech about why she ordered bl@@d work (because I had a lot of questions she couldn't answer- bs). She either ordered them for my peace of mind (insulting, because I wasn't acting worried- certainly not worried enough to NOT be ASKED if I WANTed to pay an extra $75 for unnecessary tests) or to bring the bill up to something worthwhile for them. I imagine it was the latter. The place wreaked of urine and was crowded with sick, dirty, and bl@@dy animals that I couldn't totally keep my dog from being exposed to. It's just a travesty. I can't believe this is all the entire N. Austin area has to choose from for emergency vet care. It's sickening. Austin is probably the most progressive and pet friendly city in the state and yet it's still the south, that's for sure. This is what Austin gets because it demands no more for its pets. It's shameful.
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