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Posted by CalamityJune on 9/22/2009
Last night my water main to my house burst flooding my back yard. Could be worse, it could have flooded the inside of the house. I called Johnny Rooter. They let me know what the overtime rate would be if they sent someone out immediately (it was 7:30pm). Then they let me know what the rate would be if I could wait until morning. It was significantly cheaper. I chose the morning option and they guided me, over the phone, instructing me how to shut off the water to the house so the spraying water would stop. Before hanging up they said they would call me in the morning. 8:14am this morning they called! (This is the most miraculous thing, right? How often to businesses say they will call you but never do?) I told them I was here and ready for the plumbers to come fix my problem, and she said they would be right over. 20 minutes later 2 friendly plumbers showed up. They again explained their rates, they explained what they would do. They said they would not charge time for when they went to buy the parts they needed to fix the pipe. They were very communicative, explaining things very clearly, I never had to wonder what they were doing. They even told me that I could find a coupon in the back of my phone book or on the Johnny Rooter website and save $10. They went down the street to get parts (only took about 10 minutes). The whole fix only took an hour and a half. I highly recommend this company to anyone in the Austin area who needs plumbing service.
Posted by Honestly00 on 8/25/2009
Johnny Rooter is a family owned business and they have been around for a long time. I trust them and I am sure they charge less than most of the competition. I highly recommend them.
Posted by athiel111 on 1/18/2009
Two guys came over and fixed a leaky sink and clog for under $300 and were quick, efficient and professional. This same job was quoted to us by ARS to end up being around $800. Glad we got a second opinion.
Posted by shelly25 on 2/6/2007
My bathtub had low pressure and they spent two hours trying to fix at the end the only solution was to break the wall, for me it wasn't a solution . I was charged 200 dollars for no fixing it and the worst part is now the bathtub is not working at all. It has no pressure... I called to complain and the owner was really rude to me. He said because I didn't agree in breaking the wall there was no way to put it back the way it was before...So beware they can rip you off and leave your plumbing in worse condition.
Posted by jayrbee on 11/8/2005
Dave, Rico and Dennis arrived on time and did a exceptionally professional job in repairing the broken sewer line in our yard. They were efficient, knowledgeable and completed their work quickly. When they finished the lawn in the digging/work area looked nearly as good as it did before they started, more than surpassing my expectations. I congratulate them on having a great staff. I highly recommend Johnny Rooter!
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